Quote Desk Pro
Privacy Policy
This Privacy Policy explains how Quote Desk Pro ("Quote Desk Pro", "we", "us", or "our"), operated by Platinum Milling (Pty) Ltd (Registration Number: 2025/583871/07), collects, uses, stores, and protects information when merchants install or use the Quote Desk Pro application with their Shopify store.
1. Information We Collect
When a merchant installs or uses Quote Desk Pro, the application may process information required to provide its quotation functionality. Depending on how the merchant configures and uses the application, this may include:
- Shop and merchant information provided through Shopify.
- Product information required to create and manage quotations.
- Quotation requests and quotation-related information.
- Customer information submitted in connection with a quotation request, such as name, email address, company, address, telephone number, and message, where applicable.
- Information required to create Shopify draft orders from accepted quotations where this functionality is used.
- Business information and settings entered by the merchant into Quote Desk Pro.
2. How We Use Information
We use information processed through Quote Desk Pro to:
- Provide and operate the Quote Desk Pro service.
- Receive, create, manage, and track quotations.
- Display quotation information to merchants and their customers.
- Send quotation-related communications.
- Process customer responses to quotations.
- Create draft orders when requested by the merchant.
- Maintain merchant settings and application functionality.
- Provide support, troubleshoot problems, and improve the service.
- Meet applicable legal, regulatory, and security requirements.
3. Sharing of Information
We do not sell personal information. Information may be shared only where necessary to operate Quote Desk Pro, provide requested functionality, comply with legal obligations, protect our rights or users, or work with service providers that assist in delivering the application.
Quote Desk Pro also interacts with Shopify as necessary to provide application functionality. Shopify's handling of information is governed by Shopify's own terms and privacy practices.
4. Data Storage and Security
We take reasonable administrative and technical measures designed to protect information processed through Quote Desk Pro against unauthorised access, loss, misuse, alteration, or disclosure.
No method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.
5. Data Retention
Information is retained only for as long as reasonably necessary to provide Quote Desk Pro, fulfil legitimate business purposes, meet applicable legal obligations, resolve disputes, and enforce agreements.
6. Merchant and Customer Rights
Depending on applicable law, merchants and customers may have rights relating to their personal information, including rights to request access, correction, or deletion of personal information.
Requests relating to information processed through Quote Desk Pro can be submitted using the contact details below. Where a request concerns information controlled by a Shopify merchant, the requester may also need to contact that merchant directly.
7. Shopify
Quote Desk Pro is designed for use with Shopify stores. Use of Shopify is subject to Shopify's own terms, policies, and privacy practices. Quote Desk Pro only accesses Shopify information and functionality required for the permissions granted to the application and the features used by the merchant.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to Quote Desk Pro, our practices, legal requirements, or other operational needs. The updated version will be published on this page with a revised "Last updated" date.
9. Contact Us
If you have questions about this Privacy Policy, Quote Desk Pro, or how information is handled, please contact us at apps@platinummilling.co.za .